Customer information
Policies & Customer Information
We want shopping with WORTH to feel clear, straightforward and trustworthy. Here you can find information about orders, returns, privacy, product standards and how we handle concerns.
Refunds & Returns
Information about damaged or incorrect products, refunds, exchanges and returns.
Read policy →Terms & Conditions
The terms that apply when using our website or purchasing WORTH products.
Read policy →Privacy Policy
How The B&C Dog Co. collects, uses and protects personal information.
Read policy →Cookie Policy
What this website stores on your device and how to change your cookie choice.
Read policy →Operational Statement
Our approach to hygiene, traceability, product testing and responsible production.
Read policy →Complaints Procedure
How to raise a concern and what customers can expect from our response.
Read policy →