Privacy Policy

The B&C Dog Co. is the parent brand for WORTH Dog Bakery and Pup Pantry.

• thebcdog.co.uk
• worthdogbakery.co.uk

For privacy enquiries, email hello@theBCDog.co.uk, or write to us at:

Depending on how you interact with us, this may include:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order details
• Account information
• Messages and enquiries
• Review submissions
• Marketing preferences
• Basic technical, cookie and website-usage information

We collect information when you:

• Place an order or ask about one
• Use a contact or enquiry form on our website
• Email, telephone or message us
• Sign up to receive marketing updates
• Browse our website, through cookies and similar technologies

• To process, make and deliver orders
• To answer questions, enquiries and complaints
• To keep records required for accounting, traceability and legal obligations
• To send marketing communications where you have asked to receive them
• To maintain, secure and improve our website

Under UK data-protection law we rely on the following lawful bases, as applicable:

• Contract — to fulfil an order or take steps at your request before entering a contract.
• Legal obligation — to meet accounting, tax and other regulatory requirements.
• Legitimate interests — to run and secure our business, answer enquiries and improve our products and service.
• Consent — for marketing communications and non-essential cookies, where required.

Payment card details are handled by the secure payment provider used at checkout. We do not store full card details ourselves.

We keep the order information we need to make, deliver and account for your purchase, and to help with any later query about it.

We share personal information only where it is necessary, and only with providers acting on our behalf or where the law requires it. This may include:

• Payment providers, to take and refund payments
• Website and hosting providers
• Delivery and postal providers
• Communication and email providers
• Professional advisers, or authorities where we are legally required to disclose information

We do not sell personal information.

This website uses only the storage it needs to work, plus one optional third-party embed. We do not use advertising cookies or cross-site tracking.

• Essential — storage used to keep the site working, including your cookie choice and your basket and checkout session.
• Optional — the Google Maps embed on our Contact page, which loads only after you accept optional content and may set cookies set by Google.

You can change or withdraw your choice at any time using the cookie settings link in the website footer, or by clearing site data in your browser. Full detail is in our Cookie Policy.

We only send marketing communications where you have asked to receive them. You can withdraw consent at any time by using the unsubscribe link in any marketing email, or by emailing hello@theBCDog.co.uk.

Withdrawing marketing consent does not affect messages we need to send about an order.

We keep personal information only for as long as necessary for the purpose it was collected, and to meet our legal, accounting and regulatory obligations. When it is no longer needed, it is securely deleted or anonymised.

We use appropriate technical and organisational measures to protect personal information, including limiting access to those who need it and using reputable, secure service providers.

Under UK data-protection law you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information, where applicable
• Ask us to restrict how we use your information
• Object to processing based on our legitimate interests
• Request data portability, where applicable
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, email hello@theBCDog.co.uk.

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will remove it.

Our website may link to other websites. This policy applies only to our own websites, and we are not responsible for the privacy practices of others.

We may update this policy from time to time. The latest version is always published on this page.

If you have a question or concern about privacy, please email hello@theBCDog.co.uk so we can put things right.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection, at ico.org.uk.