Refunds & Returns

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we may be unable to offer a full refund or exchange.

This policy does not affect your statutory rights.

Due to the nature of our products, we cannot accept returns of perishable goods, including natural dog treats and handmade baked goods.

If there is a problem with a product supplied, please contact us at hello@theBCDog.co.uk within seven days of receipt so we can review the situation.

To complete a return or investigate an order problem, we may require a receipt, order confirmation or other proof of purchase.

Please contact WORTH directly before sending anything to the returns address.

Once we receive a request concerning a faulty, damaged or incorrect item, we will investigate and notify you by email of the outcome.

We may request photographs or further information to help us assess the issue.

If a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.

If an approved refund has not appeared:

1. Check the relevant bank account again.
2. Contact the card company or payment provider, as processing may take time.
3. Contact the bank to check whether the refund is still being processed.
4. If the refund is still missing, email hello@theBCDog.co.uk.

We replace items where they are defective, damaged or supplied incorrectly.

To request an exchange for the same item, email hello@theBCDog.co.uk before returning anything.

If an item was marked as a gift when purchased and sent directly to the recipient, the recipient may receive gift credit for the approved return.

If it was not marked as a gift, or the order was originally sent to the purchaser, any approved refund will be returned to the original purchaser or payment method.

Please contact us before returning an item.

Returns should be sent to:

Unless the product is faulty, damaged or incorrect, you are responsible for return postage and the original shipping charge is non-refundable.

For higher-value returns, please consider using a tracked service and retaining proof of postage.

Where an item is faulty, damaged or incorrect, return costs will be handled in accordance with your statutory rights.

For questions about returns, refunds or exchanges, email hello@theBCDog.co.uk.